How To Return An Order with the Fashion Nova App On Android or iPhone?
Shopping online is convenient, but what happens when your purchase doesn’t quite meet expectations? Fortunately, it’s a straightforward process to return an order with the Fashion Nova app on Android and iPhone. Whether you’re using an Android or iPhone, follow this step-by-step guide to ensure a hassle-free return.
Before You Begin:
- Know the timeframe: You have 30 days from delivery to initiate a return on Fashion Nova.
- Check the exclusions:Â Some sale items and intimates can’t be returned, so double-check the product page.
- Gather your essentials:Â Have your order number and the items you want to return handy.
A Step-by-Step Guide for Android and iPhone Users
1. Open the Fashion Nova App
Ensure you have the Fashion Nova app installed on your device. If not, download it from the Google Play Store for Android users or the App Store for iPhone users.
2. Log in to Your Account
Access your Fashion Nova account by entering your login credentials. If you don’t have an account, you’ll need to create one using your order information.
3. Locate Your Order
Navigate to the “Order History” or a similar section within the app. Find the specific order you wish to return.
4. Initiate the Return Process
Select the order you want to return and look for the “Return” or “Refund” option. Fashion Nova typically provides a user-friendly return interface.
5. Choose Return Reason
Specify the reason for your return from the available options. This information helps Fashion Nova understand customer preferences and improve their services.
6. Select Return Method
Fashion Nova usually offers various return methods, such as a refund, store credit, or exchange. Choose the option that suits your preferences.
7. Print the Return Label
If required, Fashion Nova will generate a return label. Print it and affix it to the package securely. This label ensures the smooth processing of your return.
8. Pack Your Items
Carefully pack the items you’re returning in their original packaging if possible. Include any accessories or documentation that came with the order.
9. Drop off at a Shipping Carrier
Take your securely packed return package to a designated shipping carrier. Check the Fashion Nova website or app for information on approved carriers.
10. Track Your Return
Fashion Nova often provides a tracking number for your return. Keep an eye on the shipment’s progress to stay informed about its status.
11. Await Confirmation
Once Fashion Nova receives and processes your return, you’ll receive confirmation via email. This email usually includes details about your chosen refund or store credit.
Pro Tips:
- Take photos of your items and packaging before returning them for your records.
- Consider opting for tracked shipping for peace of mind.
- Be sure to include the return form in your package for speedy processing.
Remember: Returning items is free within the 30-day window, but you’ll be responsible for shipping costs. You’ll receive a refund (minus return shipping costs) once your return is processed, usually within 5-7 business days.
Takeaway
Returning an order with the Fashion Nova app is a streamlined process designed with the customer in mind. By following these steps, you can ensure a smooth return experience, making online shopping with Fashion Nova a stress-free affair.
So, the next time you find yourself needing to return an order, rest assured that Fashion Nova has made the process as simple as a few taps on your Android or iPhone.